Business English Communication Skills for Career Success
in LanguageAbout this course
What you'll learn
- Improve your English communication skills to build strong relationships with clients, customers, and coworkers!
- Discover effective business English communication strategies that help you build trust, communicate with confidence, and resolve issues smoothly.
- Equip yourself with useful English vocabulary and creative communication strategies to tackle challenges in communication at work.
- Master simple techniques to clearly communicate expectations in English and consistently exceed what your customers, clients or colleagues anticipate.
- Improve your listening skills in English and use empathy to truly understand people's needs and create meaningful connections.
- Gain the confidence and skills to handle communication challenges and overcome difficult situations in your career..
- Boost your productivity and learn practical time management tips to help you prioritize tasks and work more efficiently in your career or business.
Comments (0)
Hi everyone! Please download your course workbook attached. As you follow along with the course, refer to the exercises in your workbook.
It’s packed with helpful exercises and reflection questions that will enhance your understanding of the material.
Just click the download link, and you’ll be all set!
Happy learning!
- Viktoriya :)
Please complete exercise 1.2.1 in your workbook!
Everyone Plays a Role in Customer Service ! Please complete exercise 1.3.1 in your workbook!
Introduction
Personalizing Your Interactions in Business English | Please complete exercise 2.2.1 in your workbook!
Using a Positive Tone in Professional English | Please complete exercise 2.3.1 in your workbook!
English Vocabulary That Triggers Negative Emotions in Communication | Please complete exercise 2.4.1 in your workbook!
Avoiding Accusatory Statements in Business Communication | Please complete exercise 2.5.1 in your workbook!
Mirroring Language for Building Trust in Conversations | Please complete exercise 2.6.1 in your workbook!
Introduction
How to Manage Expectations Using Effective Communication
Please complete exercise 3.2.1 in your workbook!
Effective Language for Setting Clear Expectations in English
Please complete exercise 3.3.1 in your workbook!
Warning Avoid These Terms in Customer Service
Please complete exercise 3.4.1 in your workbook!
Using Simple Language That’s Easy to Understand
Please complete exercise 3.5.1 in your workbook!
Effective Communication Technique for Managing Expectations
Please complete exercise 3.6.1 in your workbook!
Introduction
How to Improve Your Listening Skills in English
Please complete exercise 4.2.1 in your workbook!
How to Validate People's Emotions in English Communication
Please complete exercise 4.3.1 in your workbook!
How to Ask Great Questions to Confirm Important Information
Please complete exercise 4.4.1 in your workbook!
How to Confirm Understanding and Avoid Confusion in English
Please complete exercise 4.5.1 in your workbook!
Introduction
Identifying the Root Cause of Issues in Business English
Please complete exercise 5.2.1 in your workbook!
How to Brainstorm Effective Solutions in English
Please complete exercise 5.3.1 in your workbook!
How to Analyze Options to Make Smart Decisions
Please complete exercise 5.4.1 in your workbook!
Introduction
Taking Ownership of Issues in Business Communication
Please complete exercise 6.2.1 in your workbook!
Communication Strategies for Proposing Effective Solutions
Please complete exercise 6.3.1 in your workbook!
How to Clearly Explain Next Steps
Please complete exercise 6.4.1 in your workbook!
How to Follow Up to Ensure Customer Satisfaction in Business English
Please complete exercise 6.5.1 in your workbook!
Introduction
STOP Before You Engage Strategies for Effective English Communication
Please complete exercise 7.2.1 in your workbook!
How to Stay Calm During Stressful Interactions
Please complete exercise 7.3.1 in your workbook!
Effective Communication Skills for De-Escalating Conflicts
Please complete exercise 7.4.1 in your workbook!
Handling Rude and Aggressive Customers in English
Please complete exercise 7.5.1 in your workbook!
How to Overcome Cultural Barriers in Business English Communication
Please complete exercise 7.6.1 in your workbook!
How to Overcome Language Barriers in English
Please complete exercise 7.7.1 in your workbook!
Introduction
Effective Strategies for Managing and Prioritizing Tasks
Please complete exercise 8.2.1 in your workbook!
Identifying Quick Wins to Boost Productivity
Time Blocking Techniques for Better Focus and Efficiency
Please complete exercise 8.4.1 in your workbook!
Batch Processing Tasks for Increased Productivity
Please complete exercise 8.5.1 in your workbook!
Setting Goals for to Improve Communication and Success at Work
Please complete exercise 8.6.1 in your workbook!
Congratulations, you did it!
